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| walki-talki.com Frequently Asked Questions |
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CLICK ON A TRIANGLE!
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mp3 player/iPod/Mobile phones/PDA Related Questions
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Will your tours play on my mp3 player?
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Yes. Our tours are very generic mp3 files. They will play on any mp3 player.
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Will your tours play on my mobile phone?
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The short answer is "Yes"! The iPhone can definitely play our tours.
The truth is that there are too many media capable mobile phones for us to track them all. We can promise you that if your phone is capable of playing mp3 files, it will be able to play our tours. This includes telephones that run Windows Media Player. Telephones that run Unix/Linux operating systems will almost certainly be able to play our mp3 files.
There is a small possibility that some phone companies have decided to limit your ability to play your own music on your phone. You will have to check your telephone's instruction manual or with your mobile service provider to find out for sure.
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Will your tours play on my iPod or PDA (personal digital assistant)?
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Yes. Absolutely. These are the best devices on which to enjoy our tours. On the more advanced PDAs and iPods (photo models and later), you can see useful graphics attached to each track.
If your iPod or PDA supports pdf files, you can also store the map on your PDA or iPod as a backup in case your hard copy is lost.
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Legal
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Are your files protected with any DRM (digital rights management) scheme?
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No. Our files are not protected at all. We trust you completely, and we really want you to be able to listen to the tours without any technical problems.
However, we do assert our copyright privileges over the the material that we produce.
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Am I allowed to share these files?
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No. According to the Conditions of Use document, you may not. Purchasing a tour constitutes your agreement to these terms, and sharing the tours does constitute a violation of these terms and copyright laws.
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Will you sue me if I share the tours?
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We don't want to. However, if it becomes clear that file sharing is putting us out of business, we will have no other recourse.
But, we have done everything possible to discourage the need for sharing. Our affordable pricing should obviate any desire for sharing.
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Security, Privacy and Credit Card Related Questions
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Are my credit card transactions safe?
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Yes, they are. Our site is secured with SSL encryption with an encryption key issued from a trusted source. The same is true for our retailer 2checkout.com and Paypal.
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Why do I have to enter all this information to purchase a tour?
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The data are required by 2CO and Paypal to process the transaction securely.
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Will my information be used for any other purpose?
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No! This information will be held in strict confidence, solely for the purpose of preventing credit card fraud.
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Do I have to enter this information every time?
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No. You have to enter your information only once. You will see that return visits proceed considerably faster than your first one. This is much like the experience you have with amazon.com, or other top online retailers.
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Will I get spam from walki-talki.com, 2CO or Paypal?
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No, you will not. All three companies have a strict policies against spamming. Your information and privacy will not be compromised. walki-talki.com may occasionally send you an email regarding new tours, new products, or solicitations of feedback in exchange for discounts. That's all.
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What happens to my credit card number? Does anyone store it?
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walki-talki.com will never receive your credit card number. This number is entered into 2CO's or Paypal's web site. They treat your information as any bank would.
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How Do I Download My Tours at Later Time?
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Click on "My Account" on any walki-talki.com page (You can do so on this page)
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Click on the "View" button next to the order of interest.
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Click on the TITLE of the tour. Please note the expiration date and the number of downloads remaining.
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What Happened to My Paypal Purchase?
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Once you have completed payment at paypal, you MUST return to walki-talki.com either by
1) waiting 10 seconds for paypal to send you back, or
2) clicking the link titled "return to merchant".
If you fail to do this, you must send us an email through our contact page. We will deliver your tours to you another way.
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How Do I Find the Downloaded Tour on My Computer?
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If your browser is INTERNET EXPLORER
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During the download, uncheck the box that says "close window when download is complete".
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When the download is complete, click the button that says "Open"
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If the file is already downloaded, try one of these options:
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Search your hard drive for "WalkiTalki" (without the quotes).
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Browse your default download folder. You can find out where your default download folder is in your "Control Panel" under "Internet Options".
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If your browser is FIREFOX
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Choose "Tools" from the menu.
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Find the walki-talki.com zip file in the list of downloads.
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Right-click the walki-talki.com tour, and choose "Open Containing Folder". (On the Macintosh, choose "Show in Finder".)
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If your browser is SAFARI
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Choose "Window" from the menu.
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Find the walki-talki.com zip file in the list of downloads.
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Click on the small magnifying glass to the right of the tour. (Or, right-click the walki-talki.com tour, and choose "Show in Finder".)
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